FAQ
- Are all of the molds 3-piece molds?
Yes :)
- Where do the molds ship from?
- When will my order ship?
We do our best to ship orders within 1-4 business days after payment. Once your order has been shipped, you should receive your molds within 1-4 business days. USPS is currently experiencing some delays. It may take longer to receive your items once they have been shipped. This is outside of our control.
- How do I alter an order that has been placed?
Due to all orders being shipped within 1-4 business days after they are placed, we are unable to alter or cancel any orders after they have been submitted.
- What do I do if my order is stuck in transit?
If your order appears to be "arriving late" please allow more time for it to be received. All orders are shipped via insured priority mail, so if not received in your desired time frame- reach out to USPS and file a lost package claim so they can assist. We are not responsible for packages that are delayed in transit.
- I have a question. How do I reach you?
We would love to chat with you! You can submit any inquiries via the contact us page and we will get back to you. Alternatively, you can send us an email at hello@chocolatemoldco.com